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ADMINISTRATIVE FUNCTIONS

EXECUTIVE OFFICE:
The Center is managed through the Executive Director, the Director of Operations and the Administrative Assistant. Functions include primary liaison to State Offices and funding sources including monitoring of all issues around Performance Contracts and Grants. Leadership, planning and organizational development are provided to all staff through the Executive Council and Administrative Staff; this is the primary structure for implementation of programs and on-going management of the Center. Meetings, both group and individual, as well as other means of communication (e-mail, etc.) are used to provide guidance regarding decisions that have been made as well as the roll out of policies and procedures. Support is provided to the Board of Trustees through the development of agenda items, preparation of Board Packets and in the conducting of monthly Board meetings.

HUMAN RESOURCES:
Human Resources (HR) is the first point of contact for new employees through the application and hiring process. Procedures related to compensation, benefits, hiring, disciplinary actions, leave, employee rights, use of Center property and equipment, etc. are primarily administered through the Human Resources Department. On an on-going basis, the HR department has oversight responsibility for the time-keeping system and implementation of the bi-weekly payroll. More information related to this department may found in the Employee Handbook, which is posted in the employment section of this web site.

HUMAN RESOURCE DEVELOPMENT:
Human Resource Development (HRD) has primary responsibility for staff development and training. All employees are provided a basic orientation to the Center's Policies and Procedures and administrative requirements. More intense training is provided to those employees who have or will have direct contact with consumers. This training focuses on emergency and safety issues as well as it provides the staff person initial training and expertise in the provision of services.

QUALITY MANAGEMENT DEPARTMENT:
The role of the Quality Management Department is to support Camino Real staff in providing quality services to consumers. This is accomplished by engaging in activities that measure, assess, and provide assistance to continuously improve the processes used to provide services. Quality Management provides oversight to ensure compliance with procedures and processes that meet Payor Contract Requirements. At Camino Real the Quality Management Department also assumes responsibility for the maintenance and management of consumer records.

ACCOUNTING DEPARTMENT:
The Accounting Department has primary responsibility for the recording of all financial transactions of the Center and organizing this information using Generally Accepted Accounting Principles. The Center is financially accountable primarily to funding agencies within the State Health and Human Services arena and must use accounting information for this purpose. Accounting information is also used as a management tool to track revenue and costs and other related information. Through the Fiscal Software, the accounting department sets up and maintains the General Ledger and operating budgets from which various kinds of reports and financial statements can be run. Accounts Receivable and Accounts Payable activities are vital in tracking monies owed to the Center as well as those debts the Center needs to pay. Other activities include Inventory of fixed/capital assets, maintaining the Sheltered Workshop enterprise fund and working with Auditors on the annual financial audit.

INFORMATION SERVICES DEPARTMENT:
The Center's Information Services Department maintains the technological infrastructure, which is the heart of Camino Real's ability to communicate and document the programmatic and clinical services that are provided to consumers. This department supports 10 counties, which have MH, MR and ECI services. Support is provided for computer, fax and phone services to 13 sites and includes access to Email, Internet, Microsoft Office Professional products, VOIP and Business Works. There are continual upgrades to the network to stay current with operating standards. ANASAZI software is the backbone for the Reimbursement, Human Resources and Fiscal departments and enables them to maintain separate databases that can by synthesized for various reporting requirements. Information Services provides training as needed for various software and hardware needs. 3 employees, who work in a geographic area the size of the state of Rhode Island, staff this department.

CONSUMER DATA AND BILLING DEPARTMENT:
This department manages consumer data and all 3rd party billing through use of the ANASAZI Client Data Software. 3rd party payers include Medicaid, Medicare, Insurance and Private Pay. Activity requires maintenance of software functionality and routine communication with staff in the field including billing clerks and provider staff. Provision of CARE encounter data to State offices on a timely and accurate basis, is critical to contract compliance. HCS billing and administration of MAC are crucial activities requiring extensive support, staff training and follow-up activities. Beyond client data reports that are available through this department, routine budget and productivity reports are generated in compliance with state requirements as well as providing management tools to administrative staff. About one third of the Center's revenue is managed through this unit.

MEDICATIONS/PHARMACY SUPPORT:
The Center commits a significant amount of resources in provision of medications, prescribed by Center physicians, to its consumers. Administrative staff provides assistance to consumers in completing applications for free medications through pharmaceutical companies. Medicaid, Medicare and State General Revenue funds are significant financial sources for medications and staff provides accounting functions to assure proper billing, charge out and reporting of these.

BUILDINGS/VEHICLES/LOGISTICS:
The Center has 13 building sites and 99 vehicles. The staff person in this section provides necessary support for initial acquisition of new equipment, purchase of fuel and maintenance and repair services. Other services provided are logistical support, such as movement of furniture, storage of equipment, purchase and pick-up of new equipment, etc.




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